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The first team Thiel built has become known in Silicon Valley as the “PayPal Mafia” because so many of his former colleagues have gone on to help each other start and invest in successful tech companies. They sold PayPal to eBay for $1.5 billion in 2002. Since then:
- Elon Musk has founded SpaceX and co-founded Tesla Motors
- Reid Hoffman co-founded LinkedIn
- Steve Chen, Chad Hurley, and Jawed Karim together founded YouTube
- Jeremy Stoppelman and Russel Simmons founded Yelp
- David Sacks co-founded Yammer
- and Thiel himself co-founded Palantir
Today all seven of those companies are worth more than $1 billion each. PayPal’s office amenities never got much press, but the team has done extraordinarily well, both together and individually: the culture was strong enough to transcend the original company.
The challenge of the Future
“What important truth do few people agree with you on?”
Peter’s answer to this question is that most people think the future of the world will be defined by globalization, but the truth is that technology matters more. Spreading old ways to create wealth around the world will result in devastation, not riches (Chinese air pollution, for example). In a world of scarce resources, globalization without new technology is unsustainable.
To introduce innovation, we have startups. A startup is the largest group of people you can convince of a plan to build a different future.
On “lean startup” dogmas
There are some popular thoughts in the startup community that were learned after the dot-com crash:
- Make incremental advances
- Stay lean and flexible
- Improve on the competition
- Focus on product, not sales
Peter points out that the opposites are valid:
- It is better to risk boldness than triviality.
- A bad plan is better than no plan.
- Competitive markets destroy profits.
- Sales matters just as much as product.
Competition is for losers
“If you can recognize competition as a destructive force instead of a sign of value, you’re already more sane than most”
Peter shows us a good example of the brutal competition: while U.S. airlines serve millions of passengers and create hundreds of billions of dollars of value each year, they make only 37 cents per passenger trip. On the other hand, Google has 100 times higher profit margin than all airline industry.
Capitalism means capital. Competition means there would be no capital for you. The pie will be eaten by the other players. So, to get more capital, you need to be a monopolist and escape the competition.
You may argue that monopolies are bad, but this is true only in a world where nothing changes. In our world it’s possible to invent new & better things. Creative monopolists give customers more choices by adding entirely new categories of products. Microsoft had a huge monopoly in operating systems. At the same time, Apple’s iOS & Google’s Android emerged and overtook operating system dominance.
Business vs startup
When Twitter went public in 2013, it was valued at $24B — 12 times higher than Times market cap. Twitter was losing money while Times earned $133M the same year. Why do startups have such big valuations?
The answer is cash flow. It is different between high-growth startups and low-growth businesses. Startups would usually be profitable in the future. Startup’s main metric is growth.
One big error of some entrepreneurs is that they focus only on growth while forgetting about sustainability (Zynga, Groupon). Ask yourself: would your business be around 10 years from now?
Building a monopoly
What does a company with large cash flow far into the future look like? What makes monopolists durable? There are usually four main characteristics:
- Proprietary technology
- Network effects (aka virality)
- Simple scalability
To achieve good growth, Peter got two thoughts:
- Start small and monopolize. It’s always a red flag when entrepreneurs talk about getting 1% of a $100 billion market. In practice, a large market will either lack a good starting point or it will be open to competition, so it’s hard to ever reach that 1%. And even if you do succeed in gaining a small foothold, you’ll have to be satisfied with keeping the lights on: cutthroat competition means your profits will be zero. Once you create and dominate a niche market, then you should gradually expand into related and slightly broader markets.
- Don’t disrupt. Directly challenging large competitors will totally reduce your profits. Example: Napster vs U.S. recording industry. On the other hand, Paypal took some cash away from Visa, but overall it gave Visa more business than it took.
- You must know co-founder before the business
- To anticipate likely sources of misalignment in any company, it’s useful to distinguish between three concepts: a) Ownership: who legally owns a company’s equity? b) Possession: who actually runs the company on a day-to-day basis? c) Control: who formally governs the company’s affairs?”
- The board of directors should not exceed five people (3 is ideal).
- Every employee must be a full-time player — no part-time folks, consultants and contractors.
- The less salary the CEO gets the better it would be for the startup. It incentivizes the CEO to work for long-term value and also sets the standard for everyone else.
- Regarding vesting (employee equity), Peter tells us that giving everyone equal shares is a big mistake since everyone has different talents/responsibilities. But it may seem for employees unfair that someone got bigger equity with less (in their opinion) responsibility, so it is a good idea to keep the cap table (who owns how much of company) secret.
Recruiting should never be outsourced. To get talented people, ask yourself: “Why 20th employee should join?”
- “Your stock options will be worth more here than elsewhere.”
- “You’ll get to work with the smartest people in the world.”
- “You can help solve the world’s most challenging problems.”
What’s wrong with valuable stock, smart people, or pressing problems? Nothing — but every company makes these same claims, so they won’t help you stand out. General and undifferentiated pitches don’t say anything about why a recruit should join your company instead of many others.
Focus on mission & team. Good answers:
- “You will be building the replacement for credit cards” — if someone is interested in it, he will join. Otherwise, don’t even bother.
- You can also explain why people in your company are a unique match for the employee personally.
Some other suggestions:
- The team should be more similar than diverse. From the outside, everyone in your company should be different in the same way.
- Every individual in the team should be responsible for just one thing.
Silicon Valley nerds usually underestimate the role of sales.
They know their own jobs are hard, so when they look at salespeople laughing on the phone with a customer or going to two-hour lunches, they suspect that no real work is being done
They think “if the product is good enough, it will sell itself” which is almost always incorrect.
You need to learn sales. Some core ideas:
- All salesmen are actors: their priority is persuasion, not sincerity.
- Obvious shady salesmen are bad salesmen. Good sales are sales hidden in plain sight.
- Two metrics set the limits for effective product distribution:
- The total net profit you earn on avg over the course of your relationship with a customer (Customer Lifetime Value, CLV)
- Amount you spend on average to acquire a new customer (Customer Acquisition Cost, CAC).
- CLV must be obviously higher than CAC
Some distribution methods by CAC:
- Complex sales are sales of very expensive products (>$1M). They work best when there are no dedicated salesmen at all. CEO must do the job himself in this case.
- Personal sales ($10K) are average sales. Box.com (file sharing solution) started with small groups of users who had the most acute file sharing problems, Box’s sales reps built relationships with more and more users in each client company. Then Box sold a small account to the Stanford Sleep Clinic, where researchers needed an easy, secure way to store experimental data logs. Today Stanford Hospital runs on Box. Complex sales won’t have worked here: if it had started off by trying to sell the president of the university on an enterprise-wide solution, Box would have sold nothing.
- For products around $1,000 for small businesses, there might be no good distribution channel.
- Marketing/advertising ($100) work for relatively low-priced products that have mass appeal but lack any method of viral distribution. Avoid competing with big companies in the endless contest for the most memorable ad campaign.
- Viral marketing ($1): cheap, works great for viral products like Facebook / Dropbox (invite-based) and Paypal. Paypal focused first on most valuable eBay “power sellers” — folks who’ve sold most goods on eBay (focus on a small market, monopolize). Then it simply paid for signups and invitations: the CAC was around $20. Led to 7% daily growth for 5–7 months.
Everybody sells. Don’t underestimate sales.
7 questions every startup should answer
Renixx (renewable energy industrial index) was in a bubble until 2009. It has been in decline since then. They’ve failed because they neglected the seven questions every business must answer:
- The Engineering Question: Can you create breakthrough technology instead of incremental improvements? 20% improvement is not enough.
- The Timing Question: Is now the right time to start your particular business?
- The Monopoly Question: Are you starting with a big share of a small market?
- The People Question: Do you have the right team? For Thiel’s venture capital fund (Founders Fund) the common red flag was that CEO was wearing a suit. This meant the CEO would be looking like a salesman but won’t be able to actually sale or do tech.
- The Distribution Question: Do you have a way to not just create but deliver your product?
- The Durability Question: Will your market position be defensible 10 and 20 years into the future?
- The Secret Question: Have you identified a unique opportunity that others don’t see?
Innovative companies achieve best results when they can correctly give six or seven correct answers. Even five may work. Cleantech companies had zero answers most of the time.
Tech companies are often monarchies
Apple’s value crucially depended on the singular vision of a particular person. Same with Elon Musk’s Tesla. This hints at the strange way in which the companies that create new technology often resemble feudal monarchies rather than organizations that are supposedly more “modern.” A unique founder can make authoritative decisions, inspire strong personal loyalty, and plan ahead for decades. Paradoxically, impersonal bureaucracies staffed by trained professionals can last longer than any lifetime, but they usually act with short time horizons.
Rand was wrong: Rand was a merely half-great writer. Her villains were real, but her heroes were fake. There is no Galt’s Gulch. There is no secession from society. To believe yourself invested with divine self-sufficiency is not the mark of a strong individual, but of a person who has mistaken the crowd’s worship — or jeering — for the truth.
Source: Paul Miller