A Flaw in Human Judgment
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When people make decisions, they can rarely avoid errors. Many of them are attributed to our biases, whether we realize it or not. However, one more factor comes into play whenever we form judgments – noise.
Noise forces two doctors to make different decisions when they examine the same patient. Noise is responsible for different sentences passed for the same crime by two independent judges or even the same judge on various occasions. Noise accompanies interviewers when they talk to job applicants. It is because of noise we get different results in situations when they must be identical.
Noise: A Flaw in Human Judgment is an attempt to define noise, reveal its source and ways in which it impacts our decisions. The book also proposes a noise audit that relies on measuring the degree of variability. Along with that, it provides practical advice on how to reduce noise using decision hygiene techniques.
About Daniel Kahneman, Olivier Sibony, and Cass R. Sunstein
Daniel Kahneman is an American-Israeli psychologist, pioneer of behavioral economics, and 2002 Nobel Prize Laureate. Foreign Policy magazine recognized Kahneman among top global thinkers in 2011, and The Economist named him one of the most influential economists in 2015. Kahneman is a professor emeritus at Princeton University’s Woodrow Wilson School, as well as a founder of a consulting company TGG Group. His book Thinking, Fast and Slow (2011) on cognitive biases and errors in decisions became a New York Times Bestseller.
Olivier Sibony is a business consultant and strategy professor holding a Ph.D degree from Paris Sciences et Lettres University. Having spent 25 years as a senior partner at McKinsey & Company, he is currently an Affiliate Professor of Strategy at HEC Paris and an Associate Fellow at Saïd Business School, Oxford University. Sibony is a co-author of numerous publications such as Harvard Business Review, as well as a book on decision-making traps You’re About to Make a Terrible Mistake!
Cass R. Sunstein is a professor at the Robert Walmsley University at Harvard Law School as well as a director of the Program on Behavioral Economics and Public Policy. He used to be an Administrator of the White House Office of Information and Regulatory Affairs under President Obama. From 2016 to 2017, he was one of the members of the Defence Innovation Board at the US Department of Defence. Cass Sunstein is an author of many books, articles, and even law reforms. Two of his publications – The World According to Star Wars and Nudge – are highly-acclaimed New York Times bestsellers.
StoryShot #1: Noise vs Bias
The first chapter of Noise: A Flaw in Human Judgment describes the differences between noise and bias. Noise is unwanted variability in professional judgment. In other words, it represents insufficient consistency in decision-making. Bias, in contrast, is rather an individual’s tendency to use the same patterns of decision-making in similar situations. Bias has consistency but is not able to arrive at the correct result. Despite major dissimilarities between these two concepts, both represent errors in judgments.
The authors uncover a shocking truth – organizations, whether they be public or private, are subject to noise. A study examining 1.5 million court cases discovered that noise often impacts judges’ decisions. Judges tend to pass harsher sentences on days following their local football team losses. In the same vein, they become more lenient when their teams emerge victorious. Evidence shows that sentencing decisions vary substantially for the same crimes. Discrepancies can be observed in the decisions of the same judge, as well as in the decisions of different judges having similar cases.
An example of noise in the private sector can be seen in the way insurance companies determine premium rates. When underwriters assessed risks for the same group of cases, the rates they suggested fluctuate within a dramatic range. Some experts believed that $9500 would be a reasonable rate while the estimates of others showed $16,700 – that’s a 55% difference!
StoryShot #2: Noise Audit
IIf you ask the same insurance company about differences in premium rate estimations before carrying out these estimations, they will say that variability is going to be around 10%. This figure sounds reasonable. However, the factual discrepancy was 55%. The authors call the possibility of measuring variabilities a noise audit.
Again, if you ask a judge if he/she expects the same decision from another experienced judge, the answer is going to be “pretty much the same.” In reality, variabilities are vastly greater than people expect them to be.
The authors recognize two types of noise. Occasional noise happens when factors such as a football team’s performance or part of the day impact decisions of a person or a group on various occasions. A noise audit is able to recognize this type and help tackle it. Another type – system noise – describes unwanted variabilities that occur when a group of experts tries to individually assess the same events. This type of noise is harder to deal with. It requires greater “decision hygiene”, i.e. noise reduction methods.
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