The New One Minute Manager Summary
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The New One Minute Manager Summary and Review | Ken Blanchard

The Update to Management Classic, The One Minute Manager

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Ken Blanchard’s Perspective

Ken Blanchard is the co-founder and Chief Spiritual Officer of The Ken Blanchard Companies. He is a renowned speaker, author, consultant and trustee emeritus of the Board of Trustees at Cornell University. He also teaches the Master of Science in Executive Leadership Program at the University of San Diego. His books are available in more than 42 languages. In 2005, Ken joined Amazon’s Hall of Fame as one of the top 25 best-selling authors of all time.

Spencer Johnson’s Perspective

Spencer Johnson was a co-inventor of cardiac pacemakers. He was also a consultant to the Center for Study of the Person and Leadership Fellow at the Harvard Business School. He has a Bachelor of Arts degree in psychology from the University of Southern California in 1963 and a medical degree from the Royal College of Surgeons in Ireland. He worked at the Harvard Business School and the John F. Kennedy School of Government. Johnson’s books are available in twenty-six languages. His most famous book is Who Moved My Cheese?

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Introduction

The New One Minute Manager builds on the foundation laid by the management classic, The One Minute Manager. The One Minute Manager was first published in 1981. The new book develops the ideas from the first book, recognizing the need for change due to how technology has advanced over the years. The world is a different place from how it was back then. You will learn three practical secrets for leading others by taking modern work styles into account. 

StoryShot #1: The First Secret is One Minute Goals

“He feels that a goal and its performance standard—what needs to be done and by what due date—should take no more than a paragraph or two to express, so it can be read and reviewed in about a minute.”

— Ken Blanchard

Learning how to set one-minute goals is the beginning of one-minute management. Your one-minute goals should only include your top priorities. The easiest way to identify this  is to use the 80/20 rule. So, you should find the activities that take 20% of your time but provide you with 80% of the total results. These tasks should then be your focus for one-minute goals.

One-minute goals are always important, but there are five ways you can improve the outcome of these goals:

  1. Plan the goals together. When you do this, try to describe them briefly and clearly. You should also clearly define the outcomes you want by stating what you think good performance is.
  2. Each person should write their goals with due dates on a single page. This will act as a prompt and encourage them to work toward deadlines. 
  3. Ask your colleagues to review their most important goals every single day. This will only take them a few minutes per day but will have a significant impact.
  4. After revision, encourage your colleagues to consider their current approaches. They need to decide whether they match their goals.
  5. If your colleagues cannot notice their shortcomings, you must help them rethink what they are doing to realize their goals.

StoryShot #2: The Second Secret is One Minute Praising

“People who feel good about themselves produce good results.”

— Ken Blanchard 

People perform better when they receive clear feedback. If you want your colleagues to reach their full potential, you should try to catch them doing something right. Provide them with praise within one minute of doing something well, and you will have a more significant positive impact. There are three benefits of immediate praising:

  1. Immediate praising shows you understand what the person is doing and why they have done it. To obtain this benefit, you must be specific with your praise.
  2. Offering immediate praise shows a level of consistency and competence.
  3. Immediate praise will build confidence in colleagues, making them more effective and more likely to do the right thing. This confidence will also help them to deal with the ever-changing workplace.

Despite the many benefits of one-minute praising, you must do it correctly. There are six features of effective one-minute praising:

  1. Praise people as soon as possible.
  2. Be specific by telling them what they did right.
  3. Tell them the positive impact of their actions and how that makes you feel.
  4. Pause after giving praise, so they can feel good about what they have done.
  5. Encourage the person to do more of the same type of actions.
  6. Emphasize that you have confidence in their abilities and this action proves their potential.

StoryShot #3: The Third Secret is One Minute Redirects

“Everyone is a potential winner. Some people are disguised as losers. Don’t let their appearances fool you.”

— Ken Blanchard

Everyone makes mistakes, but what we do afterward determines our success. So, we all need to learn to adapt to the changing world. One of the best ways to help others learn is to provide one-minute redirects. Use these one-minute redirects as soon as someone makes a mistake. Straight after, you should remind this person the original goal. Once they understand, you can start your one-minute redirect. 

There are two parts to a one-minute redirect:

  1. Focus on the mistake – Avoid pretending the mistake didn’t happen. Focus on it by confirming the facts and reviewing what went wrong. Be very specific about the thoughts and actions that led to the mistake. Also, be sure to tell them how you feel about it and the potential adverse outcomes. Once you have provided this focus, you should be quiet. This silence will let the information sink in so the other person can realize the seriousness of their mistake.
  2. 2. Focus on the person – After focusing on the mistake, you must focus on the person. Remind them they are better than their mistake and highlight your confidence in their ability. Explaining this trust means you don’t expect them to repeat this mistake ever again. They should understand that they need to cut out these mistakes as you want the best for them. You don’t want them or their team to be known for shoddy work. Try to avoid knocking the other people down as the aim of redirects is to build confidence. Effective redirects will also encourage people in your team to speak up if they make a mistake.

One-minute redirects need executing in the right way to be successful. You must redirect people to their mistakes within the first 30 seconds. You should then confirm and review the mistake, being specific to avoid confusion. Express how you feel about this lapse in judgment and how it may impact your results. Make sure you pause after this to allow the person time to process the information. Do not wait more than 30 seconds before reminding them that they are better than their mistake. Let them know that you believe they are a talented individual and that you have confidence in their abilities. 

Then, move the focus onto something else.

Each of the three secrets also has its own reasons why it works. The better you understand something, the better equipped you are to use it.

Rating

We rate this book 4.2/5.

The New One Minute Manager PDF, Free Audiobook, Infographic, and Animated Book Summary

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Editor’s Note: This article was first published in February 2022. It was updated in March 2022.

Disclaimer: This is an unofficial summary and analysis.

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